Welcome to Zpishy!
This Shipping and Delivery Policy explains how we process, ship, and deliver your orders placed through https://zpishy.com.
By making a purchase on our website, you agree to the terms outlined below. Please read them carefully before placing an order.
🏢 About Our Shipping Service
At Zpishy, we are committed to ensuring your groceries, fruits, vegetables, and daily essentials reach you fresh and on time.
We partner with trusted delivery services to guarantee smooth and timely order fulfillment across India.
For any shipping or delivery-related inquiries, you can reach us at:
📧 Email: zpishy@gmail.com
🌐 Website: https://zpishy.com
🕒 Order Processing Time
All orders are processed within 1–3 business days after payment confirmation.
During holidays, weekends, or promotional periods, order processing may take slightly longer.
Once processed, you will receive an email or SMS confirming that your order has been shipped.
🚛 Delivery Timeline
Delivery times vary depending on your location:
- Local/City Deliveries: 1–2 business days
- Metro Cities: 2–3 business days
- Other Regions: 2–4 business days
Please note that delivery timelines are estimates and may vary due to weather conditions, courier delays, or unforeseen circumstances.
💰 Shipping Charges
Shipping fees, if applicable, will be displayed at checkout before you complete your order.
- Orders above ₹100 qualify for free delivery.
- Orders below ₹100 may incur a nominal delivery charge, depending on your delivery location.
All shipping costs are clearly mentioned before payment for full transparency.
📦 Order Tracking
Once your order is shipped, you’ll receive a tracking number via email or SMS.
You can use this number to track your package in real time through our courier partner’s website until it reaches your doorstep.
🏠 Delivery Address Accuracy
Please make sure that your shipping details — including name, address, landmark, and contact number — are accurate and complete at checkout.
Zpishy will not be responsible for:
- Delays or failed deliveries due to incorrect or incomplete addresses.
- Failed deliveries if the customer is unavailable at the time of delivery.
If a package is returned to us due to such issues, re-delivery charges may apply.
📷 Damaged or Missing Items
We take great care in packaging your items, but if you receive:
- A damaged or defective product, or
- An order with missing items,
please contact us within 48 hours of delivery at zpishy@gmail.com.
Include your order number and clear photos of the received package.
We will investigate the issue and arrange a replacement or refund as per our Refund and Returns Policy.
🌍 Delivery Coverage
Currently, Zpishy delivers only within India.
We are continuously expanding and will notify our customers once we begin international shipping.
⏳ Delays and Force Majeure
Zpishy shall not be held responsible for delivery delays caused by circumstances beyond our control, such as:
- Natural disasters
- Transport strikes
- Lockdowns or government restrictions
- Weather-related issues
In such cases, customers will be promptly notified via email or phone.
🧾 Order Confirmation and Updates
You will receive:
- Order confirmation via email immediately after placing your order.
- Dispatch confirmation once your order has been shipped.
- Delivery updates as your order is in transit.
We recommend checking your email and SMS regularly for the latest updates on your delivery status.
📞 Contact Us
For any questions regarding shipping or delivery, please contact our support team:
📧 Email: zpishy@gmail.com
🌐 Website: https://zpishy.com
Thank you for shopping with Zpishy — Freshness You Can Trust! 🥦🍎🛒