Welcome to Zpishy!
We value your trust and satisfaction. This Cancellation, Refund & Return Policy explains how cancellations, returns, and refunds are handled for orders placed through https://zpishy.com.
By placing an order with us, you agree to the terms outlined below.
🛒 Order Cancellations
We understand that sometimes you may change your mind.
- Orders can be cancelled only before they are dispatched.
- To cancel an order, please email us at zpishy@gmail.com with your order number as soon as possible.
- Once an order has been shipped or is out for delivery, it cannot be cancelled.
Zpishy reserves the right to cancel an order in the following situations:
- The product is out of stock or discontinued.
- There are issues with payment confirmation.
- Incorrect or incomplete delivery address.
- Technical or pricing errors on the website.
If your order is cancelled by us, you will be notified immediately, and a full refund will be initiated (if applicable).
📦 Return Eligibility
To be eligible for a return, your item must meet the following conditions:
- The product is damaged, defective, or incorrect.
- The item must be unused and in the same condition that you received it.
- The product must be in its original packaging.
Returns are accepted within 7 days of delivery for eligible items.
Certain items cannot be returned, including:
- Perishable goods such as fresh fruits, vegetables, dairy, or bakery products.
- Items damaged due to customer mishandling.
- Products without original packaging or proof of purchase.
💰 Refund Process
Once your return is received and inspected, we will send you an email confirming receipt of your item.
We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and the amount will be credited to your original payment method within 7–10 business days.
Refund timelines may vary depending on your bank or payment provider.
🕒 Late or Missing Refunds
If you haven’t received your refund after 10 business days:
- Check your bank account again.
- Contact your credit/debit card company — it may take some time before your refund is officially posted.
- Contact your bank — there is often some processing time before a refund appears.
If you’ve done all of the above and still have not received your refund, please reach out to us at zpishy@gmail.com.
💳 Non-Refundable Items
Please note that certain items are non-returnable and non-refundable, such as:
- Perishable groceries (fruits, vegetables, dairy items, snacks, etc.)
- Gift cards and discount coupons
- Health and hygiene products (for safety reasons)
🔁 Exchanges
We only replace items if they are defective, damaged, or incorrect.
If you need to exchange your item for the same product, contact us at zpishy@gmail.com within 48 hours of delivery with your order details and a photo of the issue.
📦 Return Shipping
To return a product, you will be informed of the nearest return address or collection process.
- You are responsible for paying your own shipping costs for returning your item.
- Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund (where applicable).
For expensive items, we recommend using a trackable shipping service or purchasing shipping insurance to ensure your return reaches us safely.
⚠️ Important Notes
- All refunds and returns are subject to inspection and verification.
- Zpishy reserves the right to reject returns that do not meet our return criteria.
- Refunds are processed only after quality checks on returned items.
📞 Contact Us
For questions regarding cancellations, returns, or refunds, please contact our support team:
📧 Email: zpishy@gmail.com
🌐 Website: https://zpishy.com
Thank you for shopping with Zpishy — Freshness You Can Trust! 🥦🍅🛒